At Ouivita, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is hugely guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page. If you need help determining your size feel free to reach out to us at hello@ouivita.com

We are here to help! If you are not satisfied with the items you received, we offer FREE Ouivita Simple 30 Day Returns™ and can easily arrange an exchange or a refund for you with no restocking fee for you. If you have received a defective or damaged item, the wrong size, the wrong product or have an issue with your order, please contact us immediately at our Support Center.

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

Please contact our Support Center any for further help. We will do our very best to help you and reply to all messages within 24 hours.