Help Center

If you need to change or cancel your order, please CONTACT CUSTOMER SERVICE immediately.

All orders are final once they have been processed by us. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order. 

Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

As part of our continual commitment to improving your experience, we work to combat fraud. If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.  If you are certain that that is not true, please order again using a PayPal account, Apple Pay or Google Pay. If you do not have any of the above, please CONTACT US immediately and we will help you out!

We offer a range of payment methods to increase accessibility for every Ouivita customer. We currently accept Amex, 

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. During sale events and a new collection launch, there may be a slightly longer duration.

All Ouivita orders are hand picked and packed with love from our warehouses. As our location is classified as regional, we cannot offer overnight delivery, however, do pride ourselves on offering express service on all online orders. It will approximately take 7-15 days from order time to delivery.

Once your order has been placed you will receive an order confirmation email. Once your order has been shipped you will immediately receive another confirmation email with your tracking number.

   Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. As tax rates will vary depending on the country to which the order was shipped, you should contact your customs office for specific amounts and percentages.

   Import duties and taxes are not included in the item price or shipping cost. You will be responsible for paying additional charges for customs clearance and will be collected from you by the carrier. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

   If you refuse a shipment from Ouivita, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. 

Item Processing Time is the time we use to conduct rigorous Quality Checks to ensure a satisfying top-notch experience for you. The average processing time is approximately 1-3 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. We apologize in advance for any inconvenience caused by these delays and hope you enjoy the improved experience!